USA DOMESTIC SHIPPING 

FREE STANDARD SHIPPING when you spend over $199
FREE EXPRESS SHIPPING when you spend over $100

Orders under $60 are a flat rate charge of $9.00 for Express Shipping, and $6.00 for Standard Shipping.

Delivery Time:

Standard shipping will take 1-3 business days to Metro areas within QLD and 2-5 business days to regional areas within QLD. Interstate orders to Metro areas will up to 3-6 business days and Regional interstate areas will take 3-10 business days.

Express shipping is next business day delivery within the express post network (Australian capital cities and major metro areas - Perth CBD only). Australia Post do allow for Express parcels to arrive within 1-3 business days in the event there are unforeseeable delays. Regional areas outside the express post network may be 2-5 business days.

If you're unsure if your area is Metro or Regional, please click this link here and enter in 4034 in the 'from' section and your nominated postcode or suburb in the 'to' section.  

Processing Time:

• If your order is placed before 1pm AEST on a weekday, your order will be sent out to you the same day.
• For orders placed over the weekend, your order will be sent out to you Monday afternoon.
• For orders placed on a Public Holiday, your order will be sent out to you in the afternoon of the next business day.
• During busier sale and gifting periods same day dispatch is not guaranteed. We’ll keep you posted with a shipping confirmation email as soon as your order is on its way. If you have a query about your delivery at any time, contact us at info@vogal.com.

Please keep an eye out for your shipping confirmation email, which will be sent to you in a separate email.

If you believe you have not received your shipping confirmation email, please check your spam/junk folders before emailing us :)

INTERNATIONAL SHIPPING 

*All orders are dispatched within 24 business hours.

PLEASE NOTE: DUE TO COVID-19 THERE CAN BE DELAYS OF 1-3 WEEKS WITH INTERNATIONAL STANDARD SHIPPING.
IF YOU URGENTLY REQUIRE YOUR ORDER, WE HIGHLY RECOMMEND CHOOSING EXPRESS INTERNATIONAL SHIPPING.

EXPRESS SHIPPING 

Orders over $150 AUD = FREE EXPRESS AUSPOST International. 
Orders of $120 AUD to $150 AUD = $10.00 (AUD) for EXPRESS AUSPOST International. 
Orders of $0.00 to $120 AUD = $15.00 (AUD) for EXPRESS AUSPOST International.

STANDARD SHIPPING

Orders over $100 AUD to $150 AUD = $6.00 AUD for Standard International
Orders up to $100 AUD = $11.95 AUD for Standard International

Delivery Time:

Express shipping to metro areas will take 5-8 business days from departing Australia for your item to be delivered.  Signature is required for Express deliveries. **Please note, due to the ongoing COVID-19 crisis, there may be additional delays of between 2-10 business days

CANADA

*All orders are dispatched within 24 business hours.

PLEASE NOTE: DUE TO COVID-19 THERE MAY BE DELAYS  WITH INTERNATIONAL SHIPPING. IF YOU URGENTLY REQUIRE YOUR ORDER, WE HIGHLY RECOMMEND CHOOSING EXPRESS SHIPPING

EXPRESS SHIPPING

Orders over $200 AUD = FREE EXPRESS AUSPOST International. 
Orders of $150 AUD to $200 AUD = $15 (AUD) for EXPRESS AUSPOST International. 
Orders of $0.00 to $150 AUD = $20 (AUD) for EXPRESS AUSPOST International.

STANDARD SHIPPING

Orders over $100 AUD = FREE STANDARD International 
Orders up to $100 AUD = $12 AUD for Standard International

Delivery Time:

Express shipping to metro areas will take 4-9 business days from departing Australia for your item to be delivered.  Signature is required for Express deliveries. **Please note, due to the ongoing COVID-19 crisis, there may be additional delays of between 2-10 business days

PLEASE NOTE: We cannot ship to military addresses (APO/FPO/DPO)

UK, EUROPE & OTHER COUNTRIES

*All orders are dispatched within 24 business hours.

EXPRESS SHIPPING

Orders over $250 AUD = FREE Express International. 
Orders between $150 AUD to $250 AUD = $15.00 (AUD) for Express International. 
Orders of $0.00 to $150 AUD = $25.00 (AUD) for Express International.

STANDARD SHIPPING

Orders over $200 AUD = FREE STANDARD International 
Orders between $150 AUD to $200 AUD = $9.95 AUD for Standard International 
Orders up to $150 AUD = $14.95 AUD for Standard International

Delivery Time:

Express shipping to metro areas will take 4-8 business days from departing Australia for your item to be delivered.  Signature is required for Express deliveries. **Please note, due to the ongoing COVID-19 crisis, there may be additional delays of between 2-10 business days

Unfortunately, we cannot ship to Russia at this time.

TRACKING + DELIVERY

Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel.

If you are not home at the time of delivery, for your convenience, your parcel will be left in a secure place by the delivery driver. If they are unable to do so or if the parcel is too large, you will be left a card and your parcel will be taken to your local collection hub.

For international orders, tracking updates may take some time to come through as well, as the order is being moved from hubs overseas.

INTERNATIONAL TAXES + CUSTOMS CHARGES

International customers may be required to pay sales tax, duty and/or customs charges.

All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address.

We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Vogal Shopify Theme is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

We are not responsible for another country's taxes or customs charges which may be imposed when your parcel is delivered, nor any delays in transit because of this. We will not accept parcels back for a refund where the customer has chosen to reject customs charges, as these are the responsibility of the customer.

ADDITIONAL INFORMATION

Vogal Shopify Theme is not responsible for lost or stolen packages or orders delayed in transit. The above timeframes are not guaranteed and delays may occur beyond our control.

If you have incorrectly entered the nominated delivery address on your order, please contact our friendly customer service team within one hour of placing your order to ensure we can change the delivery address accordingly.

If you have any issues with entering your nominated delivery address during your checkout process, please contact our customer service team before proceeding your order so we can set up the account for you.